Privacy Policy

ZeroLink Inc. ("we" or "our" or "us") understand the importance of privacy and work hard to keep your personal information confidential. This Privacy Policy, together with privacy terms in our User Registration and Information Service Agreement (the "Service Agreement" or the "Agreement"), comply with applicable Canadian privacy laws, and outline how we collect, process and use your personal data.

In this Privacy Policy, "personal information" refers to information that may identify an individual, such as name, address, e-mail address, trading information, and banking details, but does not include anonymized and/or aggregated data that does not identify a specific user. By using our website or services, you agree to be bound by this Privacy Policy and any amendments thereafter and authorize the collection, processing and communication of your information in accordance with provisions described in this Privacy Policy.

This Privacy Policy is written in English and translated into Chinese. In case of any discrepancy between the Chinese and English versions, the English version shall prevail.

Introduction

To provide our services in compliance with any applicable law and the rules, guidelines and instructions from time to time issued by regulatory authorities, we may require you to provide certain information about yourself, including identification documents, financial information (such as details about your identity, e-commerce sales, beneficiary account, etc.) and any other information or documents that may be required periodically by applicable laws and regulatory authorities.

We will utilize the data provided by you in accordance with applicable information protection laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA). In principle, the information obtained by us should be used solely for providing our services and only within the scope necessary for such services.

Your privacy is of utmost importance to us. We uphold the following fundamental principles:

• We don't ask for your personal information unless we truly need it.
• We don't share your personal information with anyone except for complying with the law, providing our services, or protecting our rights.
• We limit access to your personal information to Affiliates and third-party service providers who need to know such information to provide you with services.
• We maintain physical, electronic and procedural security methods to protect your personal information.

Website Visitors

Like most website operators, we collect non-personally identifiable information typically provided by web browsers and servers, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Information Collection

When you apply for a Platform Account, or execute any transaction on our platform or use other services we provide, we collect personal information you directly provide to us. This may include:

• Your contact information (e.g., name, email address, phone number, billing or mailing address)
• Bank and credit account information, including PSP account information
• Company information (e.g., company name, company documents, business information)
• IP address and identity verification documents
• Transaction details and payment information
• Any other information you choose to provide us

Use of Personal Information

We only use your personal information for:

• Processing your transactions, including transferring funds to or from any country
• Performing required controls and checks under anti-money laundering requirements
• Analyzing our website usage and improving our services
• Responding to your customer service requests and support needs
• Verifying your identity and bank accounts
• Identifying, preventing and reducing fraud and illegal activities

Disclosure of Personal Information

We will only disclose your personal information to (a) legal authorities and regulatory agencies as required by applicable law or court orders; (b) our staff, third-party service providers and affiliated organizations.

Protection of Personal Information

We take appropriate measures to prevent unauthorized access, use, alteration or destruction of personal identifying information, including computer security systems and secure files.

Cookies

Cookies are data files that websites store on a visitor's computer or mobile device. We use cookies to identify and track visitors and to enable our website to remember your actions and preferences over time.

Amendments to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. We encourage you to visit this page periodically to review any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@zerolink.me.